Contact

Ready for Premium Charcoal in your product range?

Email
info@johns-cubes.de
WhatsApp
+4915122222261

Since 2010, we've been developing, testing, and delivering premium coconut charcoal from Hamburg to twelve European countries. Johns Cubes isn't backed by a call center or a large sales team – but by a small, dedicated team that understands its craft and answers every inquiry personally.

Whether you are a wholesaler, shisha bar, tobacco shop, or private label partner you are, whether you want to try it out or collaborate long-term – just tell us what you have in mind. We usually get back to you within 24 hours with an honest assessment, an offer, or a recommendation. No clichés, no sales pitch – just direct.

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FAQ
No unanswered questions – straight to the point.
Before you write to us, you'll find answers here to the questions that merchants and partners most frequently ask us. Clear, honest, and without fine print.
How quickly do you respond?
We usually respond within 48 hours on business days. If your inquiry comes in on a weekend or public holiday, you'll hear from us by the next business day at the latest – usually even sooner.
Which contact method is best?
That depends on what it's about:
‍
‍Contact Form & Email → ideal for detailed inquiries, quotes, and anything that needs to be documented in writing.

‍WhatsApp → perfect for brief queries and quick exchanges.
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No matter which way you choose – you'll reach us directly, not a call center.
Who will answer my inquiry?
Don't worry – no bots, no automated templates. Every inquiry lands with a real person from our team in Hamburg and will be answered personally.
What should I include in my inquiry?
To help you quickly and specifically, it helps us if you briefly mention the following:Which Products or Cube Sizes it's aboutApproximate Quantity or your Intended Use (e.g. Retail, Food Service, Private Label)Your Country or target marketBut even a very general question is enough for us – we'll simply follow up if needed.
Do I have to place an order immediately when I inquire?
No. An inquiry is non-binding and free of charge. Many of our current partners initially just contacted us to get an idea. Take all the time you need.
What happens after my inquiry?
1. We will confirm your inquiry by email.

2. Within 24 hours, you'll either receive an offer directly – or follow-up questions if we need more details.

3. If you're interested, we'd be happy to arrange a brief phone call or video call to discuss further details.
Become a Partner
Quality, that your
Customers feel it!

For 15 years, we have been supplying premium coconut charcoal throughout Europe. Contact us if you want to be the next to offer your customers true quality.

Custom offer instead of standard price list
Samples upon request – test first, then order
Shipping to 12 countries – Europe-wide from Hamburg
Become a Partner Now!